CLAIMS
We work extremely hard and very close with our clients to produce a satisfactory product for both YOU the Author and US the Publisher. We are known for keeping our information, prices and services up front with any and all who is either inquiring about our services or who have already signed up for our services. We are aware that some things can happen that deserves our immediate attention and an effort to correct any issues that are within our scope. There are a few things for you to keep in mind if you ever need to file a claim with our office.  This information can also be found in our terms & agreement policy.

1. When a Client of Griot Publishing APPROVES a proof, if there are mistakes in that proof, even if there are mistakes that Griot Publishing has made, those mistakes are NOT our responsibility.  The purpose of us sending you the final proof and having you signoff on it clearly states that YOU the Author has reviewed the file in its entirety and has approved/agreed that the file is completed to your satisfaction, and you are giving your approval for Griot Publishing to print the manuscript.
CLAIMS
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What we Do
At Griot Publishing, we want to provide a format and system that would not only print your books for you, but help guide you in putting your thoughts on a paper canvas. We provide you with the means to publish your book world-wide in every format: Softcover, Hardcover and eBook. We are working on providing the Audio Book format in the near future. We don’t make empty promises such as “your gonna be a best seller”, or "we can get your book on ever major bookshelf." We are up front with you, and although we provide you with the tools and knowledge on how to market your book, we understand that the best person to make your book a success is YOU.  Continue reading......
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Lost Package Claims Process

Lost Packages
If a package is not delivered, UPS can help by performing a search to locate your package. If the package cannot be found, the shipper can file a claim up to the declared value of the package contents.

The steps in a lost package claim are as follows:

Lost Packages


1. Lost Package Reported
Shippers are encouraged to report the lost package because notification letters are not sent to receivers. Shippers and receivers can report a lost package on ups.com.

In order to be considered lost, a package must be undelivered 24 hours after the expected delivery date and time. A report cannot be made until then. Please allow additional time when a package is delayed due to adverse weather.

Once you report a lost package, you can check the status of your report online. Contact UPS if you have any questions or concerns.

Note: Loss can only be reported online for packages that have an origination and destination within the United States. To report loss for international packages, contact UPS.

Report a Lost Package
Check Claim Status
Contact UPS
2. UPS Package Search
UPS will conduct a complete investigation to locate the package. The investigation may include a search of our shipping system and operation centers, or calls to recipients or shippers.

The UPS search process usually takes seven to 10 business days.

3. Claim Authorized
If UPS is unable to locate the missing package, a Damage/Loss Notification claim letter will be emailed, faxed or mailed to the shipper; UPS will not send claim letters to a receiver
If UPS locates the package, the claim will not be approved, delivery information will be sent to the shipper of record, and the reporting process will end

4. UPS Reviews Documents
It is essential that the shipper supplies UPS with documentation that shows the lesser of the actual purchase cost or replacement cost, up to the declared value, as requested in the Damage/Loss Notification claim letter. Requested documentation may include original invoices, purchase orders, proof of shipment, or other information required by UPS.

UPS will:

Determine what, if any, value was declared for the contents of the package
Verify that the product falls within the guidelines of the UPS terms or contract with the shipper

UPS mailing address and fax number information are provided in the Damage/Loss Notification claim letter. Instructions are also provided on how to submit your documentation to UPS online.

5. Claim Paid
Once a claim has been approved, the payment will be processed. UPS will pay the lesser of purchase or replacement costs, up to the declared value. Typically, claim checks are mailed to the shipper's billing address on file three to five business days after UPS receives the required documentation.

In the event the claim is not approved for payment, UPS will contact the shipper.

Note: All claims are subject to the terms of the UPS Tariff/Terms and Conditions of Service.