Due to the custom nature of our product, we cannot accept returns. However, if you received your order and there is a printing error (Misprinted pages, wrong book, damaged in shipping, missing pages.) On the rare occasion that there is a defect in the manufacturing process or damage in shipping, please call or email us immediately and let us know what the issue is. we will reprint and reship a new book to you at no extra cost once defected Books are returned to our office. All claims of defects in manufacturing or damages in shipping must be made within 10 days of receipt of your order, so please, open your shipment and examine your books when they arrive. Griot Publishing is not responsible for any user caused errors such as: low-resolution images, cropping errors, missing images, incorrectly selected backgrounds or layouts.
If you wish to make a claim for an exchange/return please CONTACT US @ (888) 600-2011 or contact us online. Once we receive your claim, we will review your order to determine the error.